How COHEA Transformed Operations with Virtrify
Streamlined admissions & parent communications. Response times < 24 hours. Reliable administrative support.
Industry
Education
Location
Hialeah, FL
"She's amazing. Everything I need, she's there for me."— Gyio Parejo, Administrator
Company Overview
COHEA (City of Hialeah Educational Academy) is a charter school based in South Florida dedicated to academic excellence and leadership development. The school provides a structured environment where students are prepared for college, careers, and civic responsibility.
The Challenge
As COHEA expanded, the administrative workload increased dramatically. Managing student admissions, parent communications, and scheduling became overwhelming for staff, leading to bottlenecks in responsiveness and organization.
The Solution
Virtrify introduced Camila, a bilingual virtual assistant from Latin America, to provide remote administrative support. Her responsibilities included coordinating with parents, organizing documentation for admissions, supporting communication between departments, and maintaining organized records.
Results & Impact
Smooth communication through frequent contact (FaceTime and phone calls 3x per week), reliable performance with consistent accuracy and professionalism, and time savings that freed up administrators to focus on student outcomes.
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Key Highlights
- ✓Streamlined admissions & parent communications
- ✓Response times < 24 hours
- ✓Reliable administrative support
