How Doral Foot & Ankle Transformed Operations with Virtrify
Missed calls → coordinated patient follow-up. Bilingual Executive Assistant (remote). Now 60+ appointments/week.
Industry
Healthcare
Location
Miami, FL
Key Result
60+ appointments/week
"A game-changer for our practice."— Dr. Gregorio Caban
Company Overview
Doral Foot and Ankle is a specialty podiatry clinic located in Miami, Florida. Led by Dr. Gregorio Caban, the clinic is recognized for its expertise in treating sports-related foot and ankle injuries. The practice focuses on personalized, high-quality care for athletes and patients seeking advanced podiatric treatment.
The Challenge
Before partnering with Virtrify, the clinic faced major operational challenges. The lack of coordination and follow-up with patients led to missed appointments and lost opportunities. With multiple calls coming in simultaneously, staff struggled to manage the workload—resulting in backlogs, unreturned calls, and declining patient satisfaction. Dr. Caban needed an effective way to ensure that no potential patient slipped through the cracks.
The Solution
Virtrify placed Julia Castro, a bilingual professional from Caracas, Venezuela, as a remote Executive Assistant for Doral Foot and Ankle. Julia's role quickly expanded beyond traditional administrative duties. She became the core liaison for patient coordination, managing follow-ups, confirming appointments, and ensuring a seamless experience for every patient who contacted the clinic. Her bilingual communication skills helped the office connect better with Miami's diverse population.
Results & Impact
Since bringing Julia onto the team, the clinic's operations have transformed. Appointment scheduling improved dramatically—from missed calls and lost patients to a consistent 60+ appointments per week. The improved workflow increased patient satisfaction, strengthened internal communication, and freed up Dr. Caban's time to focus on patient care.
Ready to Transform Your Business?
Key Highlights
- ✓Missed calls → coordinated patient follow-up
- ✓Bilingual Executive Assistant (remote)
- ✓Now 60+ appointments/week
