How Lugos Travel Transformed Operations with Virtrify
Self-managing remote team. Time-zone aligned support. 4+ years of partnership success.
Industry
Travel & Hospitality
"Their staff is responsible, self-managing, and able to handle complex tasks, which has allowed my company to grow smoothly."— Shane Mahoney, CEO
Company Overview
Lugos Travel, founded by Shane Mahoney, is a luxury travel agency specializing in bespoke private tours for executive couples and families. The company offers end-to-end travel planning—from pre-trip design to on-the-ground execution—ensuring every client enjoys a seamless, worry-free experience.
The Challenge
As Lugos Travel grew, Shane faced increasing operational complexity. The company required dependable, proactive professionals capable of managing administrative and operational tasks with minimal supervision. Previous experiences with virtual assistants from other regions had yielded inconsistent results—Shane needed a BPO partner who could provide bilingual, culturally aligned talent with a strong understanding of U.S. business expectations.
The Solution
Virtrify helped Shane fill several critical roles, including assistant to a graphics artist and general administrative support positions. The candidates impressed him with their education, professionalism, and cultural fluency, allowing for quick integration into the company's workflow. Through Virtrify's hybrid staffing model, Lugos Travel built a self-managed remote team capable of executing detailed instructions with precision.
Results & Impact
Over four years of partnership, Lugos Travel has seen significant improvements in efficiency, collaboration, and scalability. The remote team operates with autonomy, freeing leadership to focus on business growth and client experience. The alignment in time zones and communication style enhanced daily coordination and project execution.
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Key Highlights
- ✓Self-managing remote team
- ✓Time-zone aligned support
- ✓4+ years of partnership success
