How IT Fusion Transformed Operations with Virtrify
Reliable Level 2 Tech Support hired. Dual reporting for accountability. Eliminated freelancer uncertainty.
Industry
IT / MSP
Location
Southeast Florida
"Working with Virtrify has been a game-changer for IT Fusion. They did the heavy lifting—screening, testing, and ensuring cultural fit."— Matt Kinsey, Managing Director & CISO
Company Overview
IT Fusion is a Managed Service Provider (MSP) based in Southeast Florida, specializing in cybersecurity and technical support solutions. The company helps businesses manage their IT infrastructure and protect against digital threats through responsive, high-quality technical services.
The Challenge
Matt Kinsey faced persistent challenges finding dependable technical support staff. Previous attempts to hire through freelance platforms like Upwork were inconsistent—candidates frequently disappeared, subcontracted work, or lacked the skills they claimed to have.
The Solution
Virtrify provided a structured, end-to-end hiring process tailored to IT Fusion's needs: Pre-screening & Psychographic Testing, Customized Job Descriptions, and a Dual Reporting Structure where Jose reported both to IT Fusion and Virtrify, adding a unique layer of accountability.
Results & Impact
The collaboration yielded several measurable improvements: Streamlined Hiring with fewer but higher-quality candidates, and Increased Accountability through regular performance check-ins ensured long-term reliability and engagement.
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Key Highlights
- ✓Reliable Level 2 Tech Support hired
- ✓Dual reporting for accountability
- ✓Eliminated freelancer uncertainty
